ANNIVERSARY SALE
Buy 2 Get Extra 10% OFF
Buy 3 Get Extra 15% OFF
Buy 4 Get Extra 20% OFF
Buy 5+ Get Extra 25% OFF
Due to high demand and limited stock, your items are reserved for 09:59!
Do you have any questions, comments, or would you like to share something with us? We'd love to hear from you! Please fill out the form below, and our team will get back to you as soon as possible. Our team works hard to provide you with the best service and answer all your questions. You will typically receive a response within 24 hours.
For immediate assistance, you can also contact us by email at info@louisflorence.com
We are always ready to help and make your shopping experience as pleasant as possible.
Do you have any questions about your order or our products? Contact our support team at info@louisflorence.com
How to Track Your Order
We want to ensure your final handcrafted pieces reach you safely. You can typically track your order in the following ways:
Check Your Email
Look for a shipping confirmation email from us. It contains a direct link to track your package as it makes its way from our family to yours.
Use Your Tracking Number
Copy your tracking number and enter it directly into the carrier’s website (e.g., DHL, FedEx, or USPS) for the most up-to-date delivery information.
Haven't Received a Tracking Number?
If you haven't received a tracking number within our estimated processing time, please contact our customer service. Our family is here to help you secure your piece of the Harrison legacy.
Returns:
Your satisfaction is the Harrison family legacy! If you wish to return an item, you can do so within 30 days of receipt, provided it is unused and in its original packaging.
How to start a return:
Simply contact us and our family will guide you through the entire return process. We are here to make this as easy as possible for you.
Refunds:
Once we've received your handcrafted piece, we'll process your refund to your original payment method, or if you prefer, we can offer store credit.
Return shipping costs:
Standard return shipping costs may apply. For more detailed information, please see our full Louis & Florence returns policy.
Payment Methods:
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, to make your checkout as seamless as possible.
Having trouble with payment?
If you have any problems making a payment, please let our family know. We would be happy to help you ensure you secure your final pieces of the Harrison legacy before they are gone.
Using a promotional code:
If you have a promotional code, you can use it at checkout to secure your final pieces of the Harrison collection. Simply enter the code in the "Discount code" field before completing your order, and your savings will be applied automatically.
If the code isn't working:
Technology can be a bit fussy sometimes! Please double-check that there are no typos in the code and review the expiration date. Some codes may also have specific conditions, such as a minimum order amount, to be valid.
Still having problems?
If the code still isn't working, please let our family know. We want to make sure you receive every bit of the value Louis and I intended for our loyal customers. We’ll be happy to help you get it sorted.
Customer service
Our customer service is available Monday to Friday, from 8:00 a.m. to 6:00 p.m.
Response time
Our average response time is approximately 24 hours.
How to Track Your Order
We want to ensure your final handcrafted pieces reach you safely. You can typically track your order in the following ways:
Check Your Email
Look for a shipping confirmation email from us. It contains a direct link to track your package as it makes its way from our family to yours.
Use Your Tracking Number
Copy your tracking number and enter it directly into the carrier’s website (e.g., DHL, FedEx, or USPS) for the most up-to-date delivery information.
Haven't Received a Tracking Number?
If you haven't received a tracking number within our estimated processing time, please contact our customer service. Our family is here to help you secure your piece of the Harrison legacy.
Returns:
Your satisfaction is the Harrison family legacy! If you wish to return an item, you can do so within 30 days of receipt, provided it is unused and in its original packaging.
How to start a return:
Simply contact us and our family will guide you through the entire return process. We are here to make this as easy as possible for you.
Refunds:
Once we've received your handcrafted piece, we'll process your refund to your original payment method, or if you prefer, we can offer store credit.
Return shipping costs:
Standard return shipping costs may apply. For more detailed information, please see our full Louis & Florence returns policy.
Payment Methods:
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, to make your checkout as seamless as possible.
Having trouble with payment?
If you have any problems making a payment, please let our family know. We would be happy to help you ensure you secure your final pieces of the Harrison legacy before they are gone.
Using a promotional code:
If you have a promotional code, you can use it at checkout to secure your final pieces of the Harrison collection. Simply enter the code in the "Discount code" field before completing your order, and your savings will be applied automatically.
If the code isn't working:
Technology can be a bit fussy sometimes! Please double-check that there are no typos in the code and review the expiration date. Some codes may also have specific conditions, such as a minimum order amount, to be valid.
Still having problems?
If the code still isn't working, please let our family know. We want to make sure you receive every bit of the value Louis and I intended for our loyal customers. We’ll be happy to help you get it sorted.
We offer free shipping on all orders!
Our customer service is available Monday to Friday, from 9:00 a.m. to 6:00 p.m.
We offer secure credit card payments.
